FAQs

What is the difference between the Basics, Essentials and Deluxe ranges?

Our Basics range is chosen protein + offal (best suited for cats).

Our Essentials range is chosen protein + offal + vegetables (best suited for dogs).

Our Deluxe range is chosen protein + offal + vegetables + 1% of brown rice.

When does my order need to be placed by?

Orders need to be placed by Sunday Midnight to be delivered the following week.

Is this food suitable for puppies and kittens?

Yes, our Chicken Blends are best for puppies and kittens as it has the highest fat content as well as small bone fragments which are both essential for growing bodies. The roo, beef and chicken options are suitable for adult cats and dogs.

Can I feed this to my cat?

Yes, cats are obligatory carnivores so our Basics Range is best suited for them to include meat and offal with no vegetables.

Why are some of your products classified as ‘pet grade’?

By law and the NSW Food Authority - Any food which is intended to be used for pet food must be labeled as such and contain the wording "Pet Food only - not for human consumption" This again does not mean all proteins are the same, ie "pet grade" vs "human grade"

Our Beef offal is all 100% Australian beef and is Human Grade quality.

Our Australian Kangaroo is 100% Human Grade Quality 

Our Vegetables are human grade and are locally sourced and produced in Australia

Our human grade chicken is from Australian producers and are hormone and caged free. After we produce our chicken its classification changes to pet grade as the chicken contains bone content and is not fit for human consumption.

Our Beef is 100% grass fed Australian Beef. The beef has a classification as Pet-grade as the cattle is processed at an abattoir which is only allowed to process cattle which is designated for pet food. The abattoirs themselves are heavily regulated by the NSW Food Authority and are regularly inspected. 

None of our foods contain any preservatives (natural or otherwise), additives, chemicals or sulphur dioxide.

How much should my pet eat?

As a general rule, pets should be eating approximately 2-3% of their body weight daily.

As a general rule of thumb a guide of 250grams per 10kg of bodyweight is used. 

This will vary depending on the dogs energy and activity levels. If your pet is overweight and needing to lose a few kgs, feed them closer to 2% of their body weight and give them more exercise. If your pet is underweight, closer to 3% should be fed.

We recommend feeding your dog their required amount over 2 meals per day as this is better for their digestion (and helps to avoid bloat in larger breeds) as well as it stops them scouring all day looking for food. If need be though, you can feed them in one sitting.

The biggest difference you will find with Raw & Fresh is your pet feels fuller for longer. The food we provide is real food, unlike a lot highly processed products in the market full of fillers/ additives that your pet will pass very quickly, they will actually digest Raw & Fresh, absorb all the nutrients from it, before passing a small amount.

 

Why raw?

Dogs are biologically descendant's of wolves and their DNA differs by only 0.2%. Although dogs looks far different from wolves, their internal biology is almost identical. 

If we look at a wolves diet, it consists of other animals and small amount of vegetation which is often consumed through the stomach of the prey the wolf has caught. 

If wolves are naturally eating fresh meats - organs and small amounts of vegetables, then why are we feeding our dogs highly processed foods containing high amounts of carbohydrate, fillers, additives and preservatives? 

We believe that a Raw diet is best as it contains 100% natural foods! - no fillers, preservatives, synthetic vitamins or minerals are used. We encourage feeding the food raw also as its in its best state for dogs and cats to absorb the essential nutrients contained in the food. When foods are cooked through the heating process they often cook out the essential vitamins and minerals contained in the food which is why its best to serve raw. 

What does BARF stand for?

Biologically Appropriate Raw Food. This is a common term you will see when talking about raw food diets for pets. 

What are the offal ratios is your mixes?

We put up to 10% offal in our recipes (stated depended on recipe) of this 10%, 5% of it is liver and the other 5% is split between kidney, pancreas and heart.

Do your minces have bone in them?

Our chicken blends have a 10% bone/cartilage ratio within it. Our roo and beef minces do not have bone mixed through.

Can you sign up to a subscription?

Yes absolutely!

Our subscription system is fully customisable to suit your needs. Your can select what type/quantity of food you would like and also select how often or regular you would like to receive deliveries. 

If your going away on holiday you can also skip and pause subscriptions at any time. 

For more information on subscriptions please get in contact through our live chat or email us at theden@rawandfresh.com.au 

Are wholesale discounts available?

Yes, we do offer wholesale prices if customers meet our criteria, please contact us to discuss further.

Do I need to be home when delivery takes place?

No need to be home to receive your delivery, it will be left for you following any delivery instructions.

Our food is packaged into a box with an insulated liner and ice pack. The food is also delivered by refrigerated couriers. 

The night before delivery the couriers will text you with a tracking link and also provide an ETA for delivery. 

Upon delivery the couriers will text you with a picture of the box delivered to your shipping address.

How much is delivery to my area?

  • Orders Under $30: $15
  • Orders Over $30 / Under $100: $8
  • Orders Over $100: FREE

How long does your food last in my fridge/freezer?

Following our belief in fresh is best, we have zero preservatives, sulphur dioxide or salts in our products, thus giving our products far shorter shelf life.

We recommend the food is split if needed and placed in the freezer on the day of delivery. Thaw in the fridge and use within 24 hours of thawing to ensure optimal freshness and quality is maintained.

The recommended ‘use by’ date is 3 months. Although it  might last longer frozen, we strongly recommend consumption within three months. Once thawed, it should not be re-frozen.

My dog falls between the weight guides

If this is the case for your pooch we recommend you buy the weight range below (unless he/she is extremely active every day), eg your pooch weighs 25kg, buy the 20kg option then just purchase a kilo or 2 of RMB (raw meaty bones) eg chicken necks, cages, brisket bones etc and give 1 of these each morning as breakfast

What days do you deliver?

 

Delivery days

Current delivery days are as follows:

Sydney Metro - Thursday 8am to 7pm (4 days from Sunday order cut off)

Sydney Regional, Sydney Southwest & Wollongong – Overnight deliveries from Friday 10pm to Saturday 10am (5 days from Sunday order cut off)

Southern Highlands, Goulburn - Saturday 8am to 7pm (6 days from Sunday order cut off)

Central Coast, Newcastle & Newcastle Regional – Overnight deliveries from Friday 10pm to Saturday 10am (5 days from Sunday order cut off)

Canberra - Overnight deliveries from Thursday midnight to Friday 7am (4 days from Sunday order cut off)

NSW Country: Blue Mountains, Lithgow, Bathurst, Orange, Taree, Port Macquarie, Singleton, Coffs Harbour, Mudgee, Dubbo & Forbes- Wednesday 6am to 6pm delivery (3 days from Sunday order cut off)

NSW South Coast - (Delivery Tuesday week) Tuesday 8am to 6pm Delivery (9 days from Sunday order cut off)

Brisbane Metro, Gold Coast, Toowoomba, Tweed Heads - (Delivery Monday week) Monday 8am to 6pm delivery (8 days from Sunday order cut off)

Sunshine Coast - (Delivery Tuesday week) Tuesday 10am to 8pm Delivery (9 days from Sunday order cut off)

VIC & Nth QLD DELIVERIES COMING SOON! Please join our mailing list to keep up to date!

I’ve just received my order, but some of it smells a little off?

Being a completely raw diet containing meats, offal and zero preservatives (natural or otherwise), sometimes the product can get a little ‘on the nose’ for some of us humans. Don’t panic! If you’re really concerned about this, please contact Adam on 0403 073 884 We can assure you that all of our products are made from 100% fresh ingredients and delivered fresh. Please follow the ‘best before’ date and storage instructions on your products' label to ensure its freshness is maintained until consumed.

Are there preservatives?

No. Our food is all 100% preservative and additive free (including ’natural’ preservatives). No sulphur dioxide in the meats either.

My dog seems to have ‘gone off’ the food of late.

This can sometimes happen and the usual reason is they are being over fed. Sometimes their recommended portion size seems quite small in comparison to what you have been feeding them of commercial foods. You must remember that this is REAL food that their body uses more of, therefore takes longer to burn off. Try lessening their portion sizes.

We recommend lightly cooking the food to release more scent and decreasing the cooking over a few days until they are back on the raw food. 

Adding sardines are also a great addition to releasing more scent in the food to get fussy dogs onto the food. 

Most importantly be confident when feeding! If your nervous or anxious your pet is very likely to pick this up and think, "what is wrong with this food!?" Be confident when serving, place the bowl down and give your pet space to eat. 

My dog doesn’t seem to be drinking water anymore.

As the food is raw it naturally contains moisture which hydrates your dog when they consume the food. You will notice from feeding kibble a big difference in the amount of water they consume. This is due to the kibble being dry/ moisture free and with the additions of salts in the food they will often have a very high thirst when feed a kibble diet. 

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